We accept returns and exchanges within 30 days of purchase, provided that the product is in a condition suitable for resale and both the packaging and the product itself are intact. Returns and exchanges will not be accepted if the product or packaging is damaged. Please note that the customer is responsible for all shipping costs associated with the return and exchange process.
To initiate a return or exchange, please send the product to the following address:
Recipient:PetsEar
Address:3-3-23, Hagoromocho, Tachikawa, Tokyo 190-0021, Japan
Phone:+00819049007927
*Please include the following information with your return or exchange:
Name：
Email Address：
Shipping Address：
Contact Phone Number：
Reason for Return/Exchange：
We appreciate your understanding and look forward to assisting you with any product-related concerns.
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